Technology Consulting Services for Hotels, Resorts, Restaurants and Clubs

With nearly 40 years of experience in the travel and hospitality industry, we are trusted technology advisors for travel companies, hotel brands, management companies, independent hotels and resorts, restaurants, and clubs. We deliver practical and enduring results while positioning our Clients to lead and succeed. 

Get Hoppy’s Attaché Technology Consulting Services are designed to address technology transformation and, equally important, the impact of new technology. We work with your organization to assess and refine processes, workflows, and management systems affected by technology change, helping ensure a smooth transition and staff adoption.

TECHNOLOGY ASSESSMENT AND STRATEGIC ADVISORY SERVICES

We begin by asking, “Are we merely re-platforming the existing processes and data, or are we embarking on a true guest transformation journey that challenges the status quo?”

Get Hoppy maximizes the value of existing solutions by assessing the technology framework, infrastructure, security, distribution, sales and operational controls, labor efficiencies, associated agreements, and related costs. We uncover technology barriers to your operations, and use our unique blend of business and technology experience to solve your unique challenges. Our proven methodologies, tools, and best practices fast-track your digital business transformation while leveraging technology to reduce costs.

Our Technology and Organization Assessment includes reviewing areas of sufficiency and shortfall of your current technology platform and providing an initial overview of a potential future technology approach. The objective is to arrive at, and document, a consensus concerning:

1. existing tech stack and data flows
2. comprehensive review of existing technology spend
3. organization assessment of labor inefficiencies and staff training needs
4. systems which are, and will likely remain, suitable including identification of significant shortcomings and gaps meriting attention
5. Systems that are already unsuitable or will likely soon become unsuitable, including an indication of the urgency of replacement.
6. areas where a system would be highly beneficial but are not currently implemented
7. potential future tech stack and data flows with prioritization and deployment timeframes of enhanced, upgraded, and recommended new systems
8. summary of benefits and potential investments for future projects that are financially sustainable and successful, and realized with the determined resources and budget

GENERAL HOSPITALITY TECHNOLOGY CONTRACTOR SERVICES

Gartner Research reveals that 75% of B2B buyers prefer a sales rep-free sales experience. At Get Hoppy we believe it’s time to change how hospitality technology is purchased, deployed, and supported to deliver improved operational efficiencies for an exceptional guest experience, provide effective distribution, sales, and operational controls, and deliver insightful management analytics.

>> PROJECT MANAGEMENT OFFICE

Upon the Client’s confirmation of its intent to execute the Technology Framework and Strategy, we will establish a Project Management Office to develop, coordinate, and manage all tasks and activities associated with evaluating, procuring, and deploying the technologies. 

Get Hoppy provides an online Project Plan with 24-hour access for the client to review the Plan’s deliverables and provide detailed project status. The Plan is used as a living document and referenced during regular status meetings to ensure no delays on critical path tasks. A tiered escalation method is included for any items requiring escalation during the project. Get Hoppy is the central communication point between the Client and all vendors.

>> TECHNOLOGY PROCUREMENT

We work with vendors on behalf of our client to find new and upgraded solutions and services. At the same time, we understand the capital and/or operating expenses associated with selecting the technology and communications infrastructure.

• researching and interviewing potential vendors
• developing and distributing materials to vendors for the RFP process
• managing vendor questions and assessing vendor RFP responses
• creating business case validation components for Get Hoppy vendor recommendation(s)
• facilitating recommended vendor(s) presentation sessions
• coordinating negotiations on agreement terms, pricing, and associated components of the scope of work and deployment schedules with selected vendors
• centralized billing and agreement management of all technology and related agreements 

>> TECHNOLOGY DEPLOYMENT

We provide complete project oversight on planning and deploying the selected technologies and related infrastructure while ensuring timely coordination of the overall project timeline.

Following the solutions deployment, we will work directly with your personnel to optimize all the technologies and make sure the above and on-property front and back-of-house staff appropriately uses them.

>> TECHNOLOGY TRIAGE

Given the mission-critical nature of the technology selection, its impact on every facet of the business, and the Client’s intention to embrace technologies that will enable guest-centric brand experiences, Get Hoppy is conscious of the risk associated with this undertaking and the fact that adoption carries initial considerations. 

Following the technology deployment project, Get Hoppy directly supports all property technology solutions, optimizing their effectiveness and ensuring their adoption by property personnel.  

WHY OUR CLIENTS Get Hoppy

• providing expert guidance and a roadmap that allows teams to avoid common pitfalls and costly surprises
• helping businesses gain a competitive edge by leveraging emerging technologies, reducing the risk of costly mistakes, increasing the likelihood of guest satisfaction, and making more informed decisions with data through analytics, artificial intelligence, and other data technologies
• working with existing technology vendors to mitigate current gaps and operational encumbrances
• identifying areas of technology waste and labor inefficiency, leading to cost savings and improved employee productivity
• mitigating cybersecurity risks, protecting sensitive data and ensuring data compliance with relevant regulations