Technology Consulting Services for Hotels, Resorts, Restaurants, and Clubs

Hospitality organizations partner with Get Hoppy as a trusted advisor and partner for significant decisions in planning and implementation. With nearly 40 years of experience, we deliver practical results and position clients to lead and succeed.

Our Approach

It’s time to revolutionize how hospitality technology assessment, purchase, deployment, and support are delivered. Get Hoppy Consulting achieves this by providing vision, leadership, planning, and project management. We partner with ownership, leadership, and key stakeholders to align technology with the organization’s strategic goals while developing the processes and procedures to support business needs effectively.

Get Hoppy’s Attaché Technology Consulting Services assists clients with digital transformation, tech stack modernization, cloud migration, enterprise analytics, procurement, project management, and technology optimization. Our services include strategy and planning, solution identification and deployment, and hands-on operational management. We also ensure smooth transitions and address technology’s impact on organizations. We’ve gained insights into effective practices through global travel and hospitality engagements.

TECHNOLOGY ASSESSMENT AND STRATEGIC ADVISORY SERVICES

We begin by asking, “Are we merely re-platforming the existing processes and data, or are we embarking on a true guest transformation journey that challenges the status quo?“

Get Hoppy proactively anticipates your needs and works closely with staff and management to achieve your business objectives. We assess your technology framework, infrastructure, security, sales strategy, operational controls, labor efficiencies, vendor agreements, and fees, collaborating with stakeholders to find gaps or encumbrances. We also discover new technology and infrastructure for operational effectiveness, delivering an optimal guest experience while reducing costs. 

Our Technology and Organization Assessment includes reviewing areas of sufficiency and shortfall of your current technology platform and providing an initial overview of a potential future technology approach. The objective is to arrive at and document a consensus concerning:

• Existing tech stack and data flows
• Comprehensive review of existing technology spend
• Organization assessment of labor inefficiencies and staff training needs
• Systems that are and will likely remain suitable, including the identification of significant shortcomings and gaps meriting attention
• Systems that are already unsuitable or will likely soon become unsuitable, including an indication of the urgency of replacement
• Areas where a system would be highly beneficial but are not currently implemented

The Technology Framework and Strategy deliverable provides personalized documentation detailing IT setup, data flows, processes, architecture, priorities, deployment timelines, critical success factors, and potential investment benefits. It also includes examples of leading vendors and their systems and initial annual financial impact estimates for recommended actions.

GENERAL HOSPITALITY TECHNOLOGY CONTRACTOR SERVICES

Gartner Research shows that 75% of B2B buyers prefer sales rep-free sales experiences. This is not surprising, given the current process of evaluating and implementing new hospitality technology.

Changing technology, however, is challenging and requires significant time and effort. Many hospitality organizations lack the staff or resources to do it effectively. Optimistic schedules and budgets can lead to delays and cost overruns.

Get Hoppy works with vendors on our Client’s behalf to procure solutions and services, considering capital and operating expenses.

• Get Hoppy’s RFP Management Services develops vendor evaluation criteria, researches potential partners, manages the RFP process, presents a single recommended technology solution with business case validation, schedules and coordinates in-person and virtual meetings, and participates in contract negotiations as a subject matter and pricing expert.
• Get Hoppy’s Centralized Billing Services ensures the accuracy of all vendor technology and related agreements.
• Get Hoppy’s Deployment Management Services provides complete project oversight for implementing new, enhanced, or upgraded technology and infrastructure components of the selected technologies. We ensure the timely coordination of system setup, training, user acceptance testing, on-site go-live support, project closeout, and the overall project timeline.

HOSPITALITY TECHNOLOGY MANAGED SUPPORT SERVICES

Personalized customer service is key to nurturing relationships and showing Clients genuine understanding and commitment to their success.

Given the mission-critical nature of the technology selection, its impact on every facet of the business, and the Client’s intention to embrace technologies that will enable guest-centric brand experiences, Get Hoppy is conscious of the risk associated with this undertaking and the fact that adoption carries initial considerations. 

Our Tech Triage Support Services include a dedicated Get Hoppy client success manager who manages the property’s technology systems and provides first-line end-user support. Managed Service Provider programs for on-property technical support and Tech Triage 360 Support (application and technical) options are also available.

Get Hoppy proactively anticipates client needs and offers solutions before issues arise:

• Active monitoring and problem-solving ensure seamless experiences.
• Overseeing IT budgets, vendor relationships, and contracts optimizes costs and service levels.
• Staying updated on technology changes, communicating with leadership, and executing roadmaps to meet client requirements.