Hospitality customers no longer simply accept the role of technology in their experiences and transactions, they actually demand it. The high rates of adoption we are seeing suggest that hospitality organizations that have yet to fully implement mobile, self service, two-way messaging, and other technologies that customers demand, are at a significant disadvantage. In addition, we see increased interest in artificial intelligence, biometrics, and voice-enabled technologies that just a few years ago seemed over the horizon.
We believe hospitality is about people serving people, a process that technology can enhance and support in the form of robust infrastructure, tools the workforce can learn and enjoy using, and the experience guests have grown accustomed to.
We bring nearly 40 years of experienced, market-based perspectives to crystalize your technology strategic objectives and optimize your organization’s operations. We assist our Clients with technology initiatives such as digital transformation, tech stack modernization, operational needs and gap analysis, cloud migration, enterprise analytics, procurement services, project management, and the impact of new technology on your organization.
Wanting to take your business to the next level? Whether you are a young business just getting off the ground, or an established one that is looking to evaluate current marketing and/or sales strategies, we are ready to assist.
Our Ascend Business Advisory services are designed for organizations that want to develop or enhance their market-orientation and business effectiveness. We work with Founders, CEOs and their teams to address growth challenges as opportunities, including creating strategic marketing frameworks and goals, planning operational guidance for expansion strategies, defining product roadmap development requirements, as well as product diversification strategies — all critical components to your overall business growth strategy. Our marketing and sales capabilities include brand strategy, customer relationship management, sales optimization, channel strategies, pricing, customer segmentation, new product development, product portfolio optimization, and marketing strategy.
We help Clients maximize the business results from major initiatives, including turnaround programs. We help executives evaluate the case for investment, set up projects for success—or place current projects on the right track—to ensure they capture value when implementing new systems and programs.
We provide a full range of services including company meeting and event planning for all size groups and event exposition services.
Quality Over Quantity
We treat all our clients as individuals and don’t think a “one-size-fits-all” solution suits everybody. We’ll work with you to develop a customized offering to meet your requirements and budget. Put our years of experiences and hundreds of industry relationships to work for you!
We value the prospect of earning your business and trust, and welcome the opportunity to provide our services to your organization.
Would your business benefit from a C-level travel and hospitality industry technology executive?
What are your top technology priorities?
What marketing effectiveness issues need addressing?
What kind of events expertise do you need?
Do You Need to #getHoppy ?